1.1 How We Collect Personal Information

We gather your personal information from various sources, including our official website, online store, applications, third-party sources, registered products, and interactions with you. The categories of information we collect encompass:

1.1.1 Information Provided by You:
This includes details you provide when purchasing our products, registering new products, downloading software, participating in online forums or communities, responding to surveys, or engaging in interactive activities. Examples include your name, email address, username, password, billing information, and phone number.

1.1.2 Information from Product and Service Usage:
When you utilize our products and services, certain data may be transmitted to us such as your device's name, hardware model, firmware version, operating system details, unique device identifiers, and IP address/location information. Additionally, subject to applicable laws and your consent where required, we may collect data based on your interactions including settings, usage patterns, and error reports. We may also gather information through cookies and similar tracking technologies.

1.1.3 Information Received from Third Parties:
We also obtain information about you from other sources. This may include data from publicly available sources, interactions on social media platforms, purchases made through third-party vendors, and reviews submitted for our products or services. This category encompasses information about your purchase history, reviews posted, usernames on third-party services, and social media profile details.

1.1.4 Information from Product Testers:
If you participate as a product or service tester, we may collect information related to your involvement. This data helps us invite you to participate in testing programs and utilize your feedback to enhance our offerings.

1.2 Content and Purpose of Personal Information

The specific data we collect depends on the products, features, and services you utilize, as well as your interactions and activities with us. This data may include:

1.2.1 Registration, Account Login, and Verification Data:

• Name and contact information such as email address, postal address, and phone number.
• Credentials including passwords used for authentication.
• Account details like email, username, password, and associated information when creating web or app accounts. When adding devices to the app, we collect unique identifiers or MAC addresses and link them to your account. With your consent, we may request WiFi SSID or Bluetooth information to connect devices to the internet. Session information such as sign-in records, date/time, associated products, account numbers, and device identifiers are also collected when you log into your account.
• Demographic data such as country and preferred language.
• If you choose to log in using a third-party account, we collect pertinent account details from these platforms. For other login methods, we may access your registered email address from third-party accounts for binding purposes. If additional personal information is required and cannot be provided by the third party, we will prompt you to provide it through our system or similar means.

1.2.2 Purchase Information:
Information necessary for processing orders placed through our platform, including shipping details, transaction timestamps, ordered products, amounts, payment records, contact information, payment channels, and third-party payment account details (handled securely by third-party agencies). If invoice issuance is requested, we also collect relevant invoice information.

1.2.3 Usage Information:
Data on how you and your devices interact with our products and services, encompassing:

• Product and service usage specifics such as features utilized, actions taken, and activities performed.
• Device event data collected via the app when devices are connected to our services, including operational statuses, environmental data capture, motion sensing, battery status, and more.
• For camera products with cloud storage service activation, videos captured are uploaded to your designated cloud storage account as per subscription plans. Access to these videos is limited to authorized parties (you and those you designate), ensuring privacy and security. The AI function, when active, utilizes camera data solely for obstacle detection and navigation enhancement, not for capturing or sharing home images or videos with third parties.
• Additionally, activation and registration via third-party open licensing services (e.g., Google, Amazon, Apple) are supported.

1.2.4 Support Information:
Details related to your hardware and software, communication logs with us, and system configuration data essential for supporting product functionalities and services. This includes:

• Device specifics such as hardware models, operating systems, device identifiers, and regional/language settings.
• Preferences, programmed activities, and utilized services. If using multi-user, community, or sharing features, we may gather information on your contacts and relationships.
• Location data derived from WiFi or IP addresses, or approximate location data (e.g., city or region).
• Content details such as file contents and communication content when necessary for providing product functionalities. This also covers messages sent to us, such as feedback, product reviews, and customer support inquiries.

1.2.5 Non-Identifying Data:
We may collect and use non-identifying data, such as aggregated visit statistics, to analyze user behaviors and enhance website, product, and service functionalities. Non-identifying data is handled separately from personal information through technical and administrative measures. In cases where personal information is combined with non-identifying data, it continues to be treated as personal information.

1.3 How We Use Personal Information

To provide product and service functionalities, we commit to collecting and using your personal information with data minimization principles, ensuring it is not utilized beyond the Terms of Service and this Policy.

We process your personal information based on the following legal grounds:

• Obtaining your explicit consent.
• Necessity for entering into or performing a contract with you, or fulfilling our legal obligations.
• Processing personal information you voluntarily disclose or that is legally disclosed by others within reasonable scope and in compliance with laws.
• Our legitimate interests in providing products or services (provided your rights and freedoms do not override these interests).
• Other circumstances as stipulated by laws and regulations.

We utilize collected information to operate, enhance, and personalize our products and services, as well as to communicate with you regarding promotions, account details, security updates, and product information. Data is employed to provide and enhance products, conduct essential operations, develop new features, and deliver customer support. We adhere to applicable laws and obtain consent where required.

Examples of usage include:

• Processing and fulfilling your purchases.
• Ensuring product or service functionality and performance.
• Providing customer support, diagnosing issues, and servicing customer devices.
• Activating and registering products using relevant data.
• Enhancing products through feature improvements and security updates.
• Protecting product and user security, detecting fraud, resolving disputes, and enforcing agreements.
• Conducting business operations and generating analytical insights using pseudonymous and aggregated data.
• Marketing communications including promotions, new product features, releases, and announcements. You can opt out anytime.
• Support communications such as subscription reminders and security update notifications.
• Detecting, investigating, and preventing fraudulent activities, safeguarding rights, and resolving disputes.

We and certain third parties utilize cookies, beacons, and other technologies within our services to enhance functionality and provide personalized content and advertising. Here’s how these technologies are used:

2.1 Cookies:
Cookies are small files stored on your computer or device that enable us and third parties to recognize you across different websites, services, devices, and browsing sessions. They serve several purposes, including:

• Remembering your sign-in credentials to streamline access to services.
• Helping us and third parties understand which parts of our services are most popular by tracking page visits, feature usage, and session durations. This information helps us improve our services and offer you a better experience.
• Managing advertising frequency, ensuring you do not repeatedly see the same ad during your interactions with our services.

You have the option to accept or reject cookies. You can configure your browser settings to accept all cookies, reject all cookies, or selectively accept certain cookies. However, please note that some services may rely on cookies for functionality, and disabling them could impact your ability to use those services or specific features. For assistance with cookie settings or further inquiries, you can contact us through the "contact" section at the bottom of this page.

2.2 Other Local Storage:
In addition to cookies, we and certain third parties may employ other local storage technologies such as Local Shared Objects (Flash cookies) and HTML5 local storage. These technologies function similarly to cookies by storing information on your devices about your activities and preferences.

2.3 Beacons:
We and select third parties utilize beacons or pixels, which are technologies that transmit information from your device to a server. Beacons are employed for various purposes, including:

• Analyzing how our services are used.
• Enhancing content and advertisements to better suit your interests based on your activities.

By accessing and using our services, you consent to the storage of cookies, other local storage technologies, beacons, and associated information on your device. This also includes granting us and the aforementioned third parties access to utilize these technologies and information to provide enhanced services and personalized experiences.

We do not sell your personal information. Here's how we share and disclose your personal information:

With Your Consent or as Required by Law:
We may share your personal information with your explicit consent, or to fulfill a transaction or provide a product or service that you have requested or authorized. For instance, we share your content with third parties when you instruct us to do so, such as when you share data with a friend or link accounts with another service.

Among Affiliates and Subsidiaries:
We share personal information among our affiliates, subsidiaries, and holding company for the purposes outlined in this policy and as required by law. These entities use your personal information in accordance with this Policy.

With Vendors and Service Providers:
Personal data may be shared with vendors or agents working on our behalf strictly for the purposes described in this policy. For example, companies providing logistics services, customer support, data security, data storage, website operations, or specific functionalities may need access to personal data to perform their services. We evaluate these vendors' data security capabilities to ensure compliance with legal requirements and restrict them from using personal data for any other purposes.

During Business Transactions:
If we plan to merge with or be acquired by another company, we may disclose personal data as part of any merger, acquisition, or sale of assets or business operations.

Publicly Shared Information:
Information posted in public areas of our products and services, such as communities, forums, or blogs, may be accessible to the public. We may reuse and republish this information in accordance with our terms of use.

Integration with Third-Party Applications:
If you integrate third-party applications or services (e.g., Amazon Alexa, Google Assistant) with our products or services, these third parties may collect specific types of data needed for integration with your consent. Please review their privacy policies for details on data collection and processing.

Legal Compliance:
We disclose personal information to law enforcement agencies, regulatory bodies, or other parties when required to comply with applicable laws, legal processes, or governmental requests.

Analytics Services:
We allow third parties to provide analytics services using technologies like cookies and web beacons to collect information about your use of our services and other websites and applications. This helps us analyze and improve our services. We use Google Analytics for this purpose. You can opt-out of Google Analytics by visiting https://tools.google.com/dlpage/gaoptout or installing the Google Analytics Opt-out Browser Add-on.

Links to Third-Party Websites:
Our services may contain links to third-party websites. These sites have their own terms of use and privacy policies, and we are not responsible for their services or practices. Before providing any information to these sites, please review their terms of use and privacy policies.

For any further questions regarding how we handle your personal information, please contact us through the provided channels in our Privacy Policy.

You have various rights regarding your personal information under our policies:

Access and Correction: You can access, correct, and update the personal information you have provided by navigating to "My Account" or "My Account-Security" on our websites or apps.

Requesting Modifications: You can request access to your information, copies of your information, and direct us to modify, update, delete, restrict, or deactivate certain personal information related to you. If certain information cannot be deleted, we will provide reasons for this decision. You may also request removal of your personal information from public areas like blogs or community forums under our control.

Withdrawal of Consent: If we process your personal data based on your consent, you have the right to withdraw that consent at any time.

Data Portability: You have the right, subject to applicable laws, to request the transfer of your personal information to another designated personal information processor.

Verification and Security: To ensure security, we may verify your identity before processing your requests. This verification step helps protect your personal information.

Costs and Refusal: We do not charge fees for reasonable data requests. However, requests exceeding reasonable limits may incur costs. We reserve the right to refuse requests that involve complex technical processes, pose risks to the rights of others, are impractical, or impact our existing services.

Deleting Your Account: If you wish to delete your account, you can contact us directly or follow the instructions under "Profile – Account and Security - Delete Account" in our app. Unless otherwise required by laws and regulations, deleting your account will result in cessation of our services to you and deletion of your personal information upon your request.

For any of the above requests or if you have further inquiries, please contact us through the communication methods provided at the bottom of this page in our Privacy Policy. We are committed to handling your personal information responsibly and in accordance with applicable laws.

Under the California Consumer Privacy Act (CCPA), California residents have specific rights concerning their personal information. Here’s how we handle these rights:

Notice of Personal Information Collection:
We disclose the categories of personal information we collect and how we use it in sections 1 and 2 of our privacy policy.

Disclosure of Personal Information:
We may disclose your personal information to service providers for business purposes, but we do not sell your personal information as defined by the CCPA. For more details on how we disclose data to third parties, refer to section 3 of our privacy policy. We also require prior opt-in consent from California consumers for all non-essential cookies, including those from third parties.

Right to Know:
As a California resident, you have the right to request details about the personal information we have collected about you in the past 12 months. This includes:

• The specific pieces of personal information we have collected about you.
• The categories of personal information we have collected about you.
• The sources from which we collected your personal information.
• The categories of personal information we have disclosed to third parties for a business purpose.
• The categories of third parties to whom your personal information was disclosed.
• The business or commercial purposes for collecting your personal information.

Right to Deletion:
You have the right to request deletion of the personal information that we have collected from you. Please note that exercising this right may impact our ability to provide products and services to you.

Non-Discrimination:
We will not discriminate against you for exercising any of your CCPA rights, such as by denying you goods or services, charging you different prices or rates for goods or services, or providing you with a different level or quality of goods or services.

Submitting Requests:
To exercise your CCPA rights, you can submit a request through the contact information provided at the bottom of this page. We will need to verify your identity before processing your request, which may require additional personal information or logging into your account. In some cases, we may deny or limit your request if we cannot verify your identity or locate your information in our systems, or where permitted by law.

Do Not Sell My Personal Information:
We do not sell your personal information or disclose it to third parties for direct marketing purposes without your express consent.

For further details on how to exercise your CCPA rights or any other inquiries, please contact us using the communication methods listed in our privacy policy. We are committed to protecting your privacy and ensuring transparency in how we handle your personal information.

We do not offer services to children, and we do not knowingly collect or maintain information about individuals under 18 years of age (or the age required by local law). If we become aware that we have inadvertently collected personal information from a child through our sites, we will take appropriate steps to delete this information promptly.

If you are a parent or legal guardian of a child under the age of 18 and believe that your child has provided us with personal information, please contact us immediately. Upon verification of your identity as the parent or legal guardian, we will take necessary actions to terminate the child's account or service and delete any personal information associated with it.

Ensuring the protection of children's privacy is a priority for us, and we are committed to complying with applicable laws and regulations regarding the collection and use of personal information from children. If you have any concerns or questions about our practices related to children's privacy, please do not hesitate to contact us using the communication methods provided in our privacy policy

7.1 Personal Information Protection

We are dedicated to safeguarding your personal information. Utilizing a range of security technologies and procedures, we endeavor to protect your personal data from unauthorized or accidental access, disclosure, use, modification, damage, or loss. Our measures include administrative, technical, and physical safeguards. We classify your personal information by importance and sensitivity, ensuring the highest level of security.

Our employees and third-party service providers who access your personal information to deliver our products and services are bound by strict confidentiality obligations. Regular reviews of our information collection and physical security protocols are conducted to prevent unauthorized access and use. However, please be aware that communication networks are not entirely secure, and we cannot guarantee the absolute security or integrity of personal information transmitted to or from you.

In the event of a personal information breach, we will promptly handle the incident, notify the relevant regulatory authorities as required by applicable laws, and inform affected individuals in accordance with local data protection legislation. If you detect any anomalies in your account, such as unauthorized access or use, please notify us immediately.

7.2 Personal Information Storage

We retain your personal information for the following purposes:

• As long as you use our products or services
• While your account remains active
• As necessary to provide you with services
• As required by legal obligations
• To resolve disputes
• To enforce our agreements

Personal information no longer required for these purposes will be deleted in accordance with applicable legal provisions. Your personal information is stored on the App, your device, and servers provided by us, our affiliates, subsidiaries, or service providers, in compliance with legal regulations and your consent. For instance, we utilize AWS to provide secure data storage services.

The personal information collected by us may be stored and processed at our company or affiliate facilities, or at service provider facilities located in the United States, Japan, or any other country. It may also be transmitted to third parties mentioned in Section 3 above for processing. Please note that the legal and data protection requirements in these locations may differ from those applicable in your country/region.

We are committed to complying with all applicable legal requirements concerning the processing and transfer of personal information. If relevant legal provisions require obtaining your consent for such actions, we will proceed only after obtaining your consent.

We may update this Policy periodically. If changes are made, the revised date at the top of the Policy will reflect this. Your continued use of our products and/or services after the revised Policy takes effect indicates that you have read, understood, and agreed to the current version of this Policy.

In the event that specific products or services are discontinued, we will notify you in advance through notifications, announcements, emails, etc. Your personal information will continue to be processed in accordance with this Policy or relevant documents during such transitions. If we permanently cease operations, this Policy will become invalid, and we will handle all your personal information in accordance with applicable regulations.

If you have any questions, comments, or requests regarding your personal information, this Privacy Policy, or data management, please submit your inquiry via email at support@homemodrn.com. We aim to respond to you within 7 working days.

If our response does not meet your satisfaction, particularly if our handling of your information has affected your legitimate rights and interests, you have the right to file a complaint with your local competent authorities.